Frequently Asked Questions
Everything you need to know about your CAMILLA journey.
How do I care for my CAMILLA silk pieces?
To preserve the vibrancy and delicate nature of your silk garments, we recommend professional dry cleaning only. Avoid contact with abrasive surfaces and store in a cool, dry place away from direct sunlight.
What is your return policy for online orders?
We offer returns on full-priced items within 30 days of delivery. Items must be in original condition, unworn, unwashed, and with all tags attached. Sale items are eligible for store credit only unless marked as Final Sale.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at checkout. Please note that international orders may be subject to local duties and taxes.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Can I change or cancel my order after it has been placed?
As we strive to process orders quickly, we are unable to make changes or cancellations once an order has been confirmed. Please ensure all details are correct before finalizing your purchase.
Are the embellishments on CAMILLA garments hand-applied?
Yes, many of our signature pieces feature intricate hand-applied crystals and beadwork. Due to the artisanal nature of this process, slight variations may occur, making every CAMILLA piece unique.